Shipping

How long will it take to get my order?

Unless you are outside the US, in Alaska or Hawaii, or at a post office box or APO, your order will ship by UPS. Under normal circumstances, all UPS-shippable orders that are received before 12:00 noon Pacific Time will ship the same day. Orders received after 12:00 noon will ship the next business day.

UPS ground usually takes a maximum of five business days. If you select UPS three-day or UPS second-day, bear in mind that weekends are not figured in to the amount of time it will take to receive your order. For example, if you place a UPS second-day order after 12:00 noon Pacific Time on Thursday, your order will ship on Friday but will not arrive until Tuesday.

If you are in Alaska or Hawaii, at an APO or at a post office box, your order will ship via the United States Postal Service. All USPS orders are shipped on the next business day after the order is received, regardless of the time of day at which the order is placed. The time it will take for your order to arrive varies depending on your location and the time of year (service during holiday periods is generally slower). Expect the package to arrive in five to seven days, Sundays excluded.

If you are an international customer, your order will ship via the United States Postal Service. All USPS orders are shipped on the next business day after the order is received, regardless of the time of day at which the order is placed. The time it will take for your order to arrive depends on which option you select and on the customs regulations in your country. Shipping by surface generally takes between four and six weeks. Airmail takes six to 10 days, and Express takes three to five days. Note: you may need to allow up to 30 days in addition to these times if customs detains packages entering your country. Still have questions?

How can I track my order?

You will always receive a shipping confirmation email when your order ships. For orders shipped by UPS, the URL in the email may be used to track the progress of your package. Note: If you are in Alaska or Hawaii, outside of the US, or at a post office box or APO, your order will ship via the United States Postal Service and you will not be able to track it online. Still have questions?

I didn't get an order and/or shipping confirmation email.

Order confirmation and tracking emails are sent automatically when you place an order and when your order is packaged for shipment. If you did not receive a tracking email, it is probably for one of two reasons: either you didn't enter your email address correctly when you placed the order, or your mail server uses spam blocking software that has incorrectly identified and blocked our confirmation emails. Still have questions?

I am an international customer. How much will it cost to ship to ...?

It is easy to calculate shipping charges on our website. To do so, simply add the items you wish to purchase to your shopping basket and then click "Checkout." After providing your shipping address, you will be shown available shipping options and costs before being asked to provide any payment information.. Still have questions?

I am an international customer. Can you declare my order as a gift on the customs form?

We always declare the full value of all packages we ship overseas. Declaring that a paid order is a gift in order to avoid import duties is a violation of international trade law, and is not something that we will consider doing under any circumstances. Still have questions?

I am an international customer but my country is not listed. Can I still order from you?

We regret that we can only ship to the countries shown in the check-out screens of our website. We cannot accept orders for shipping to any country not shown. Still have questions?